Returns & Refunds
The right to cancellation
You have the right to cancel your purchase and you can exercise this right within 14 days after delivery, provided that the purchased product(s) is/are not damaged and can be returned in the same state, as it was at the time of delivery.
If the 14 day-period expires on a holiday, a Saturday, a Sunday, Grundlovsdag, Christmas Eve, or New Year’s Eve, you have until the first coming weekday to return your order.
How to exercise your cancellation right
You exercise the above right by returning your order to us before the 14 day period expires. It is sufficient if you have handed the products over to GLS, PostNord, or another courier of your choice, who will handle the return to us, before the period expires. If you wish to ensure evidence that you have indeed exercised the right of cancellation in time, we recommend that you keep the receipt from, i.e. GLS, PostNord regarding the shipment.
Unless otherwise agreed, you are obliged to pay the cost of the shipment with respect to your return, if you decide to exercise your right of cancellation.
When we have received the return and checked that the returned product lives up to the conditions for exercising the cancellation right, we will refund the full purchase price. Please allow up to 2 weeks for your refund to be credited to your account. We always aim to do our very best to make this process as fast and convenient for you as possible.
If it is our opinion that the requirements to exercise the cancellation right are not met, we will contact you via email with an explanation.
Please contact us before returning any items at firstname.lastname@example.org
If you wish to exercise the cancellation right, the product(s) must be returned to us:
You can buy a return label here: BUY RETURN LABEL HERE
Or send them directly to this address:
Tlf: +45 60545261
(marked ”returns & your order number”)
The Danish law Købeloven (Danish Consumer Contracts Act) applies to purchases on this website.
When you make a purchase as a consumer, you have the right to submit a complaint within 24 months.
If your complaint is justified, it means that you can either get the item repaired or changed, get your money back, or a price reduction, depending on the specific situation.
You need to submit your complaint to us within a "reasonable time" after you discover the fault. If you submit your complaint within two months after the fault has been discovered, the complaint will always be timely.
The faulty item must always be returned to us in proper packaging. Remember to save a receipt for the shipment.
In case of a complaint please contact us at email@example.com.
Weiss Andersen does not cover shipping fees in case of a complaint.
We cannot guarantee that the colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
Any dispute and any agreement and purchases made in relation to Weiss Andersen are subject to Danish law and shall be resolved by the Danish courts unless otherwise determined by mandatory law.